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Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A popup will show up. It contains detailed info about all the actions that you can perform on the given page. Each popup shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge array of educational videos illustrating how to use our web hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than only reading articles. Thus, everyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you need, have a look at our extensive FAQ database, which contains questions asked by real persons and offers real solutions. We periodically update our FAQ database with new articles so as to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, we have a excellent team of support engineers available 24/7 and eager to assist you with any problem. Each support ticket you submit will be responded to within sixty minutes (the average support ticket response time is approximately twenty mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 247533

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com